Help & Support

We're here to help.

Everything you need to get Mosaic running — and a real human on the other end when you need one.

Email us

Questions, bugs, or billing — reach the team directly. We read every message.

[email protected]
Typically replies within 1 business day

Get set up

New to Mosaic? Connect your inbox and your pipeline builds itself in about a minute.

See the setup steps →
No imports, no spreadsheets

Browse answers

Connecting, security, billing, and how the pieces fit — answered below.

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Most questions, covered
Getting started

From zero to a full pipeline in four steps.

No setup project. You connect once and Mosaic does the heavy lifting.

1

Sign in with Google

Grant read-only access. Mosaic can never send, edit, or delete your mail.

2

Watch it build

Mosaic reads your real deal threads and reconstructs every deal, stage, and next step — about a minute.

3

Work your pipeline

Edit stages, add notes, draft follow-ups, and ask Atlas anything about your deals.

4

Fill it with leads

On Pro, describe your ideal customer and Mosaic surfaces real prospects to add to your pipeline.

Common questions

Answers to the things people ask most.

Still stuck? Email support and we'll sort it out.

How do I connect my inbox?

Click "Get started," sign in with Google, and approve read-only access. The first time, you may see a one-time "this app isn't verified" notice — choose Advanced → Continue to proceed. Your pipeline builds right after.

Is my email safe?

Yes. Access is strictly read-only — Mosaic never sends, edits, or deletes anything. It only reads deal-related threads, not your personal mail, and you can disconnect any time from your Google account.

Which inboxes are supported?

Google and Gmail (including Google Workspace) work today. Outlook and Microsoft 365 support is on the way — email us if that's you and we'll let you know the moment it's live.

What's an "action"?

One unit of work — asking Atlas a question, enriching a contact, re-syncing your inbox, or running a lead search. Each plan includes a monthly allowance; need more and you can top up a prepaid balance any time.

How does the pipeline stay current?

Hit "Re-sync" any time and Mosaic re-reads your inbox and updates every deal. Your manual edits and notes are preserved across syncs.

How does billing work?

Per seat, monthly or annually (annual saves two months). Start with a free 3-day trial — no card — then pick a plan when it's earning its keep, and change or cancel any time. See pricing.

How do I disconnect?

Revoke Mosaic's access any time from your Google Account → Security → Third-party access, or just email us and we'll remove your data.

Can my whole team use it?

Yes — add a seat per rep. On Scale you get a shared team workspace so the right people see the right deals. Want help rolling it out? Email us.

Security & privacy

Your data stays yours.

Read-only by designMosaic requests the minimum access it needs to read deal threads — never permission to send, edit, or delete.
Only what mattersIt focuses on business conversations and skips the personal mail, receipts, and newsletters.
Yours to revokeDisconnect any time and your access is cut instantly. Your pipeline is private to you and never shared.

Still need a hand?

Tell us what's going on — we'll get you sorted fast.

Email support